FAQ FAQ

 

PURCHASING

I NEED HELP WITH MY ORDER. WHO DO I CONTACT?

Contact our team for support

WAS MY ORDER SUCCESSFUL?

All successful orders will receive an order confirmation email within 30 minutes. If you have not received your confirmation email, please check your spam or junk folder. Alternatively you can Contact our support team.

HOW DO I CHANGE THE DELIVERY ADDRESS AFTER I HAVE PLACED AN ORDER?

If you need to change the delivery address, please contact us within 1-2 days of placing your order so we can change it as soon as possible.

I RECEIVED MY ITEM BUT ONLY 1 OF MY ITEMS ARE IN THE PACKAGE. WHERE IS THE OTHER ONE?

We ship our products from different suppliers around the world. This is to keep costs as low as possible for our customers, so in the end you benefit the most. 

CREDIT CARDS

WHAT IS PAYPAL?

PayPal is a online payment method used for sending and receiving payments. It is known for safety, security and one of the easiest methods of payment online without disclosing your credit information.

DO I NEED A PAYPAL ACCOUNT?

If you want to checkout with PayPal you do NOT need a PayPal account. Click checkout with PayPal and click Create an Account or continue to complete your order. 

SHIPPING

HOW LONG DOES SHIPPING TAKE?

Shipping and Handling - 1-2 Days

Delivery Time - 

USA 3-4 Weeks

Canada - 4-5 Weeks

Australia - 3-4 Weeks

United Kingdom - 4-5 Weeks

Rest of the World - 5-10 Weeks depending on the country

DO YOU SHIP INTERNATIONALLY?

Yes to every country.

CHRISTMAS SHIPPING TIMES?

Guaranteed Christmas Cut off date is November 25th.

We have this date in place to ensure that orders arrive before Christmas. After this date we can't guarantee receiving your order before Christmas. We appreciate your patience

REFUND POLICY

HOW DO I RETURN AN ITEM?

Please contact us to discuss a return and the process involved. Please note return costs are the customers responsibility

WHAT IF THE ITEM IS FAULTY?

We aim to provide high quality products. If you receive a faulty item, please contact us so we can guide you through the process of resolving this problem.

CAN I RETURN SALE ITEMS?

We aim to provide high quality products. If you receive a faulty item, please contact us so we can guide you through the process of resolving this problem.

WHEN WILL I RECEIVE MY REFUND?

Returns take up to 2 weeks to reach us, please note return costs is the customers responsibility. Once received, your request will processed within 1-3 business days. For refunds, please note you financial institution may need 3-5 days to clear funds back into your account.

PRICING

WHAT CURRENCY IS THIS STORE IN?

Our main currency is US Dollars (USD). We have a currency converter installed in our store, so it automatically changes the currency of the product into your countries currency. The final checkout is in US Dollars.

WHEN I CHECKOUT THE PRICE DIFFERENT?

We have a automatic currency converter installed on our store, this allows for our customers to easily see the price of the product in their currency without having to change it. The reason for the price going up or down in the final checkout is because our store is in US Dollars. The checkout recognises the USD currency by default and shows you this. The price of the product you see initially is equal to the final checkout price.

 

 

PURCHASING

I NEED HELP WITH MY ORDER. WHO DO I CONTACT?

Contact our team for support

WAS MY ORDER SUCCESSFUL?

All successful orders will receive an order confirmation email within 30 minutes. If you have not received your confirmation email, please check your spam or junk folder. Alternatively you can Contact our support team.

HOW DO I CHANGE THE DELIVERY ADDRESS AFTER I HAVE PLACED AN ORDER?

If you need to change the delivery address, please contact us within 1-2 days of placing your order so we can change it as soon as possible.

I RECEIVED MY ITEM BUT ONLY 1 OF MY ITEMS ARE IN THE PACKAGE. WHERE IS THE OTHER ONE?

We ship our products from different suppliers around the world. This is to keep costs as low as possible for our customers, so in the end you benefit the most. 

CREDIT CARDS

WHAT IS PAYPAL?

PayPal is a online payment method used for sending and receiving payments. It is known for safety, security and one of the easiest methods of payment online without disclosing your credit information.

DO I NEED A PAYPAL ACCOUNT?

If you want to checkout with PayPal you do NOT need a PayPal account. Click checkout with PayPal and click Create an Account or continue to complete your order. 

SHIPPING

HOW LONG DOES SHIPPING TAKE?

Shipping and Handling - 1-2 Days

Delivery Time - 

USA 3-4 Weeks

Canada - 4-5 Weeks

Australia - 3-4 Weeks

United Kingdom - 4-5 Weeks

Rest of the World - 5-10 Weeks depending on the country

DO YOU SHIP INTERNATIONALLY?

Yes to every country.

CHRISTMAS SHIPPING TIMES?

Guaranteed Christmas Cut off date is November 25th.

We have this date in place to ensure that orders arrive before Christmas. After this date we can't guarantee receiving your order before Christmas. We appreciate your patience

REFUND POLICY

HOW DO I RETURN AN ITEM?

Please contact us to discuss a return and the process involved. Please note return costs are the customers responsibility

WHAT IF THE ITEM IS FAULTY?

We aim to provide high quality products. If you receive a faulty item, please contact us so we can guide you through the process of resolving this problem.

CAN I RETURN SALE ITEMS?

We aim to provide high quality products. If you receive a faulty item, please contact us so we can guide you through the process of resolving this problem.

WHEN WILL I RECEIVE MY REFUND?

Returns take up to 2 weeks to reach us, please note return costs is the customers responsibility. Once received, your request will processed within 1-3 business days. For refunds, please note you financial institution may need 3-5 days to clear funds back into your account.

PRICING

WHAT CURRENCY IS THIS STORE IN?

Our main currency is US Dollars (USD). We have a currency converter installed in our store, so it automatically changes the currency of the product into your countries currency. The final checkout is in US Dollars.

WHEN I CHECKOUT THE PRICE DIFFERENT?

We have a automatic currency converter installed on our store, this allows for our customers to easily see the price of the product in their currency without having to change it. The reason for the price going up or down in the final checkout is because our store is in US Dollars. The checkout recognises the USD currency by default and shows you this. The price of the product you see initially is equal to the final checkout price.

 

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